Frequently Asked Questions
What products can I find at Fleuré D'Or?
At Fleuré D'Or you will find a selection of perfumes, makeup, body care products and gift sets.
How long does delivery take?
Orders in Portugal are usually delivered within an estimated 3 to 5 business days.
What is the shipping cost?
- Orders under €45: €5.99
- Orders equal to or over €45: free shipping
Can I track my order?
When tracking is available, you will receive the relevant information via the email used for the purchase.
What payment methods are available?
Available payment methods will be displayed during checkout. Integration with MB WAY will be added later, after the payment provider's configuration.
Do you deliver outside of Portugal?
Currently, sales are configured for Portugal. Deliveries to the United States and African countries will be available in the future, after defining the countries, carriers, and shipping costs.
Can I exchange or return a product?
Yes, provided the conditions indicated on our Exchanges and Returns page are met. Opened cosmetic or hygiene products may have return restrictions.
What do I do if I receive a damaged or incorrect product?
Please contact us as soon as possible, providing your order number and sending photos of the product received.
How can I contact Fleuré D'Or?
You can use the form available on the Contact page. Our team will respond as soon as possible.