Exchanges and returns

Exchanges and returns

We want you to be satisfied with your purchase. If you need to request an exchange or return, please contact us through the Contact page, providing the order number and the reason for the request.

Right of withdrawal

For online purchases, customers generally have 14 consecutive days after receiving the order to communicate their intention to return the product.

Conditions for return

For a return to be accepted, the product must:

• Show no signs of use;
• Be returned in its original packaging;
• Include all accessories, tags, and components;
• Be in the same condition as when it was received.

Hygiene and cosmetic products

For health and hygiene reasons, sealed products that have been opened after delivery may not be eligible for return, except in cases of defect, damage, or non-conformity.

Damaged or incorrect products

If you have received a damaged, defective, or incorrect product, please contact us as soon as possible and send photographs that allow us to assess the situation.

Return costs

When the return is due to the customer's decision, the shipping costs for the return may be borne by the customer.

If the product is damaged, defective, or incorrectly shipped, Fleuré D’Or will cover the costs applicable to resolving the situation.

Refunds

After receiving and verifying the returned product, the approval or rejection of the request will be communicated.

When approved, the refund will be made using the payment method used for the purchase, within the applicable deadlines.

Contact

Before sending any product, please contact us for return instructions.